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Home>Newsroom>Staff Recognitions for March 2026

Staff Recognitions for March 2026

Alwin Bulosan, Senior CX Operations Manager
2 min read  |  31 March 2026




“I wanted to give a huge shout out to Ferds who has seen how much time I spent creating each Partner report card manually.

Ferds told me to leave it with him as he thought he could create a much faster way to create all these report cards… and he sure did. This is the masterpiece of his work. What took me over a week to create each report card now takes, I would say, half a day due to his creation.

I am so grateful to have Ferds in my team.”

from Loretta Redman, Supplier Development Manager, Claims


“Angel’s client shared that her support has made it significantly easier to keep members informed that their applications are being processed on time. They expressed great satisfaction with the overall experience and highlighted their appreciation for the consistency she has brought to the process.”

from Ian Panoncilio, Head of IT Services


“I would like to recognize Laly Santos for her exceptional efforts in processing claims and handling calls and enquiries for NSW and QLD under S100. Her dedication, professionalism, and ability to manage complex tasks contributed to the delivery of timely and effective support for onshore pharmacies. She consistently demonstrated strong commitment and teamwork, particularly throughout the S100 transition.”

from Mark Del Moro, Lead Business Analyst

Meet the author

Alwin Bulosan
Senior CX Operations Manager
Alwin leads Operations, overseeing the delivery of scalable, efficient, and high-performing operational functions. With a focus on operational strategy, performance management, and continuous improvement, he drives initiatives that enhance productivity, strengthen service delivery, and empower teams to succeed. He partners with stakeholders to align operations with business objectives, building sustainable processes and a culture centred on excellence, accountability, and customer value.Alwin leads Operations, overseeing the delivery of scalable, efficient, and high-performing operational functions. With a focus on operational strategy, performance management, and continuous improvement, he drives initiatives that enhance productivity, strengthen service delivery, and empower teams to succeed. He partners with stakeholders to align operations with business objectives, building sustainable processes and a culture centred on excellence, accountability, and customer value.

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